AML / CDD / KYB
Identity, beneficial ownership, authority, source-of-funds, source-of-wealth, purpose, and ongoing monitoring are required.
Compliance
Financial-crime, tax, privacy, and complaint controls.
NovaBank applies eligibility review, onboarding controls, screening, and escalation before client activity. This page summarizes public compliance posture.
Sanctions and restrictions
Restricted jurisdictions, blocked persons, high-risk exposure, export-control concerns, and adverse media may prohibit or delay service.
Tax and reporting
FATCA/CRS or equivalent tax-status evidence may be required before onboarding or periodic review completion.
Complaints and incidents
Complaints are routed through [email protected]; fraud and security matters should be reported immediately.
| Control | Public commitment | Evidence status |
|---|---|---|
| AML / sanctions | Screening and monitoring before service activation and during relationship lifecycle. | Detailed procedures are controlled evidence. |
| Tax status | Tax classification and self-certification may be required. | Client-specific evidence collected during onboarding. |
| Data retention | Records retained according to legal, compliance, and operational obligations. | Retention schedule controlled evidence. |
| Complaint timeline | Acknowledgement and investigation routing are provided after complaint registration. | Client-specific SLA issued during onboarding. |