Relationship manager
Primary coverage owner for relationship scope, onboarding coordination, periodic review, and service-routing oversight.
Relationship management
Coverage and escalation model.
Approved clients receive a relationship coverage model after onboarding. The public site describes the operating model without publishing client-specific assignments.
Operations contact
Payment, treasury, wire repair, reconciliation, status, and exception handling owner.
Compliance contact
CDD/KYB, source-of-funds, sanctions, beneficial ownership, restrictions, and enhanced review owner.
Escalation owner
Complaints, urgent fraud, security incidents, service failure, and exceptional treasury movement escalation.
| Event | Primary route | Escalation route |
|---|---|---|
| New relationship review | [email protected] | [email protected] |
| Payment repair or recall | [email protected] | [email protected] for fraud or compromise. |
| Compliance documentation | [email protected] | Relationship manager after onboarding. |
| Complaint | [email protected] | Governance escalation after complaint registration. |